Overview
Doing product management for a platform has many similarities with normal product management. One of the tools coming out of UX in this relation we found incredibly valuable when starting with a platform engineering journey, is the service blueprint.
The service blueprint combines user journey mapping (your internal user) with how they interact with the underlying systems of your platform. This tool can be used in workshops and interviews to make it more explicit how the users are interacting with your platform, but also where they feel pain. At the same time, it highlights the need for easy usage/onboarding of your platform, one of the typical pitfalls of traditional IT Service management.
Resources
Many resources exist, but we found this article especially helpful:
- Service blueprint - Article by NN Group
- Miro template